Top Repair - Your Countertops Like New Again
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Repair Center
Frequently Asked Questions

Countertop Service Repair Overview
Types of Service
Professional Services
About Dupont Corian countertops
Frequently Asked Questions
Pricing Guidelines
How Long Does A Typical Repair Take?
Can I Get An Exact Price?
How Messy Will My Kitchen Be?
Will I See The Repair?
What Is "Color Match" And Why Is It Important?
How Can I Schedule A Repair Appointment?
Do You Take Credit Cards?
What About Plumbing Work?
How Can I Prevent My Countertop From Cracking Again?
Is My Problem Common?
Am I Covered Under A Warranty?
How Should I Prepare For A Repair Appointment?
What About My Pets?
Will You Clean Up My Kitchen When You Are Done?
Why Do Your Repair Technicians Travel Such Long Distances?
Isn't It Best To Have My Original Installer Do A Repair?
Is TopRepair Insured, Licensed and Bonded?
Do I Need To Be Present The Entire Time You Are Working?


How Long Does A Typical Repair Take?
Every countertop repair is different, and we may be able to give you a better idea when we know the full details of your problem. However, most countertop repairs take at least half a day, and many are full day jobs. If your repair is complex, our repair technician may very well work into the early evening hours. If possible, please schedule your repair appointment for a day when the work can be completed without a time deadline.

Can I Get An Exact Price?
General pricing guidelines are available here. When providing a price on your specific repair, the accuracy of our estimate depends on the completeness and detail of the information you give us. If you can send us digital photos, that is very helpful. Other important information includes your address, the brand name of your solid surface material, the color or pattern name, availability and size of color match, original installation date, previous repair history, and a comprehensive description of your problem. With all of this information, we can be quite accurate in estimating your repair cost.

How Messy Will My Kitchen Be?
Countertop repair creates dust, but we do our best to control and collect the dust as we work. We use vacuums and power tools that have dust collection by vacuum hose whenever possible. Some repair procedures create more dust than others, and some homeowners are more sensitive to dust than others. Please feel free to discuss your concerns with us, and we will hang extra plastic sheeting if you are worried. And, we always promise to clean up your kitchen to your satisfaction when we are through with the countertop repair work.

Will I See The Repair?
We promise a dramatic improvement in the appearance of your solid surface countertop. We use the best tools and techniques in the industry. Most of the time, the countertop repair will be inconspicuous or very close to invisible. The most important factor in repair visibility is the availability of "color match" material.

What Is "Color Match" And Why Is It Important?
"Color Match" refers to an extra piece of solid surface material, left over from the original installation, which can be used to patch a crack in a countertop. This is often a cutting board, or sometimes it is scrap material left in the garage, or in a sink cabinet. It is important because there can be slight color variations from batch to batch when solid surface materials are manufactured. If you don't have a cutting board or any scrap, sometimes we can remove and replace a side splash to obtain color match to repair a countertop, since a slight color variation will be much less visible in this case. If we must do a repair using material from another production batch, there is an increased possibility that the repair will be slightly visible.

How Can I Schedule A Repair Appointment?
We have an online calendar here. You can select a date marked "OPEN", and send us your request for a repair appointment on that date by sending an email. If long distance travel to your home is required, we may suggest another date to coordinate with repair work for other customers near you. Normally, we schedule an approximate repair time, and our specific time of arrival will depend on traffic conditions.

Do You Take Credit Cards?
Yes. If you request credit card payment, we will send you an invoice for your repair fee by email. This email will include a link to a secure online credit card site, and you can pay your invoice by Visa, MasterCard, American Express, Discover, or with a PayPal account. If we quote a price range (eg: $450 to $600) subject to inspection at the time of a repair, we expect customers using credit cards to pay the minimum amount (eg: $450) before the repair appointment.

What About Plumbing Work?
When replacing a solid surface sink, we will include the cost of incidental plumbing work in our quotation, namely disconnecting and reconnecting your existing sink plumbing. Please be aware that plumbing parts may corrode and deteriorate over time. We cannot be responsible for any plumbing parts that must be replaced, and you will be expected to pay for any extra parts and labor required in such cases.

How Can I Prevent My Countertop From Cracking Again?
Many problems with solid surface countertops are due to exposure to excessive heat. Please follow your manufacturer's care and maintenance recommendations to the letter. A few simple precautions will help prevent future damage.

NEVER place a hot pot or pan from stove or oven directly onto a solid surface countertop or into a solid surface sink. A cloth heat pod or a folded towel is not adequate protection. It is best to move hot pots to an unused burner until they have cooled.

NEVER place a hot pot or pan from stove or oven directly onto a solid surface countertop or into a solid surface sink. A cloth heat pod or a folded towel is not adequate protection. It is best to move hot pots to an unused burner until they have cooled.

NEVER use electric frying pans, deep fat fryers, waffle irons, electric griddles or other high-temperature portable appliances directly on a solid surface countertop. Appliances elevated on legs do not provide adequate protection, as they radiate excessive heat down to the surface of the countertop. Always place such appliances onto a solid trivet with rubber feet that is larger than the appliance. The solid barrier and the air gap beneath will protect the countertop from damage. Residential toasters and coffeemakers do not produce enough heat to cause damage.

NEVER pour boiling water into a solid surface sink without running the cold water into the sink simultaneously. Stress from the rapid expansion due to overheating can cause a crack in the sink.

NEVER allow a hot pot on a stove or cooktop to overhang a solid surface countertop, or to come closer than two inches to a solid surface backsplash. Always use your vent fan when cooking, as a flow of air will help prevent overheating of the countertop. Do not use high BTU burners on the maximum setting for a prolonged period of time. When your pan has reached the proper temperature, reduce the heat level.

Is My Problem Common?
Customer surveys show that over 98% of customers who own solid surface countertops never have a serious problem. One of the great advantages of solid surface materials is that they can be repaired so well if damaged.

Am I Covered Under A Warranty?
Most solid surface manufacturers offer a 10 year warranty, and a few offer a 15 year warranty. Contact the manufacturer of your solid surface material for complete details. Links to the websites of the major manufacturers can be found here. You will need to furnish proof of purchase, which can be a cancelled check, a copy of an invoice, a home remodeling contract, or sales documents connected with the purchase of a new home. We recommend filing your warranty claim in writing. You may request that your claim be assigned to TopRepair, but each manufacturer reserves the right to assign warranty claims as it sees fit.

How Should I Prepare For A Repair Appointment?
Please clear all items off of the countertops and open shelves within 10 feet of the damage. If we will be sanding and buffing your countertops, please clear them completely. Please completely empty out the cabinets beneath the damaged area, and from any adjoining cabinets within three feet of the damage. Empty your dishwasher if it is located within three feet of the damage. These steps will speed our work and help with dust control and cleanup after the repair work is done.

What About My Pets?
We love pets but you know your pets better than we do. We will need to go in and out of your home many times during the course of a repair, so please confine pets that are inclined to want to run outside. Nervous or excitable pets may be frightened by the sound of loud power tools. You may choose to keep them away from our work area.

Will You Clean Up My Kitchen When You Are Done?
The work we do is messy, but we vacuum and clean up as we work. Our goal is to clean up the mess we make in your kitchen to your satisfaction, and to remove 99.9% of the dust from your home before we leave. Many customers comment that their the room where we worked is cleaner when we leave than it was when we arrived.

Why Do Your Repair Technicians Travel Such Long Distances?
Because the work that we do is so specialized, we cover a very wide area. Although the majority of the repair work we do is in the greater San Francisco Bay Area and the Sacramento Area, we have completed repairs in cities as far apart as Crescent City and Los Angeles, Eureka and Visalia, Reno and Las Vegas. When we travel long distances, we will usually arrive in your town the evening before your repair date, and start your repair early the following morning.

Isn't It Best To Have My Original Installer Do A Repair?
Repairing solid surface countertops properly requires a special set of skills and equipment. A dedicated TopRepair technician who has completed hundreds of challenging projects will do a much better job for you than a countertop installer who does a repair occasionally. Most installation companies place a very low priority on repair work, and many decline to do it at all. TopRepair specializes in countertop repair, and many countertop installers refer repair work to us because of our expertise.

Is TopRepair Insured, Licensed and Bonded?
Yes. Our California Contractors License Number is 680192. You can verify our license and bond, or that of any California contractor here. Our insurance carrier can provide you with a certificate of liability insurance upon request.

Do I Need To Be Present The Entire Time You Are Working?
No. Often, our customers leave to run errands, or even go to work while we are doing a repair. We prefer to meet you when we arrive for our repair appointment, and to have you present when we complete the work, so that you can approve the repair and our cleanup.

"Beautiful job! Would never know it was repaired."
Maureen Tarantino
Walnut Creek, CA
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countertop expertRead Jim Heaphy's articles on countertop fabrication and repair for Kitchen & Bath Design News
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